Privacy Policy

1. Information We Collect

We may collect account details, names, phone numbers, email addresses, delivery addresses, billing details, order history, vendor store information, product data, support messages, device information, log data, approximate location, selected map coordinates, delivery proof, and payment transaction references.

2. How We Use Information

We use information to create accounts, process orders, manage carts, issue receipts and invoices, support vendor operations, arrange delivery, estimate routes and costs, send notifications, prevent fraud, provide customer support, improve services, and comply with legal or operational requirements.

3. Payments

Payment information may be handled by payment processors or gateways. ContareStore may store transaction references, payment status, amount, currency, and related order details, but sensitive card or mobile money credentials should be handled by the payment provider where applicable.

4. Location and Maps

Delivery and store-location features may collect selected pickup and delivery points, map coordinates, addresses, route estimates, courier updates, and tracking details. We use this information to calculate delivery options, show route advisory, support order fulfilment, and provide delivery tracking.

5. Sharing Information

We may share relevant information with vendors, couriers, payment processors, map providers, hosting providers, support tools, analytics services, legal authorities, or other service providers when needed to operate ContareStore, complete transactions, protect users, or comply with law.

6. Vendor and Customer Visibility

Customers may see vendor names, store details, product information, pricing, delivery status, and contact options. Vendors may see order details, customer delivery information, payment status, product questions, and fulfilment information needed to complete orders.

7. Cookies and Similar Technologies

We use cookies and similar technologies for login sessions, cart functionality, preferences, security, analytics, and service improvement. More information is available in our Cookie Policy.

8. Data Security

We use reasonable administrative, technical, and operational safeguards to protect personal information. No system is completely secure, so users should keep passwords private and report suspicious activity promptly.

9. Data Retention

We keep personal information for as long as needed to provide services, meet accounting and legal requirements, resolve disputes, prevent fraud, maintain records, and enforce our terms. Retention periods may vary depending on the type of information.

10. Your Choices

You may update account information through your profile where available. You may also contact us to request help with access, correction, deletion, or account concerns, subject to identity checks, legal requirements, and operational limitations.

11. Children

ContareStore is intended for users who can lawfully use marketplace, payment, and delivery services. We do not knowingly collect personal information from children without appropriate consent where required.

12. Changes to This Policy

We may update this Privacy Policy as our services, legal requirements, or operations change. The latest version will be posted on this page with the updated date.

13. Contact

Privacy questions can be sent to support@contare.store or through the contact page.